Apple 10277 Published by Bob 0

Apple and the four major recording labels are working on launching in the fall a music offering code-named Cocktail that aims to add value to digital albums sold on the online iTunes Store, according to two people with knowledge of the discussions. The new package will include liner notes, artwork and potentially cellphone ringtones and music videos in a unified software package.

Will iTunes 'Cocktail' Juice Up Album Sales

Apple 10277 Published by Bob 0

Ed Zitron's laptop caught on fire in 2006; his apartment could have easily burned if he hadn't been at home. Infuriated, the account rep for RLM Public Relations called customer service -- and his fury quickly turned into unmitigated outrage. The customer service rep could not have been more uninterested or blasÃ:copyright: about the whole thing. I practically had to force her to give me an apology, he told MacNewsWorld.

The Bright Spots and Sore Spots of Apple Customer Service