My daughter received an iPod nano for her birthday. Two months later, it stopped working. We visited Apple's Oakridge, Calif., store to have it looked at. I must admit that based upon Apple's cool advertising and reputation as being on the cutting edge, I expected that this would not take long and that the service we would receive would be world class. I was seriously mistaken.
Apple's So-Called Geniuses Can Do Better
Apple's So-Called Geniuses Can Do Better
