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First an iPhone price cut left early buyers feeling foolish, and then came reports that some iPods were spitting sparks. Now the new iPhone 3G has been marred by bugs, spotty service, disappearing programs for the device and a veil of secrecy over software developers trying to broaden its appeal. Such a string of mishaps and missteps might throw another electronics company into crisis.

Apple, Loyalty and the Power of Forgiveness