"Back in December of 2004 I wrote a fairly glowing review of Apple's new 20" iMac G5 1.8GHz. This was my first Apple and I was impressed with the switch from the tried and not-so-trusted world of Microsoft and x86 processors. MacOS X was a refreshing change, the new iMac performed well, and it was a joy to use. At the time I wrote the review, however, my experiences with the AppleStore had already left a somewhat sour taste in my mouth, but. I was prepared to give Apple the benefit of the doubt.

However, in the five months since writing the review my Apple experience has been far from satisfactory and I have reluctantly come to the conclusion that far from being an isolated case of bad luck, Apple has some serious problems with customer service and quality control."